ABCO HVACR Supply + Solutions – Job Listing
Title: Branch Manager
Reports to: VP of Operations
Compensation:
- Salary: $70,000 and up, based on experience
- Comprehensive Benefits Package includes:
- Medical insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Disability insurance
- AFLAC Plans for Cancer, Accident, and Hospitalization Coverage
- 401 K with Company Match
- Education Assistance
About ABCO: Established in 1949, ABCO HVACR Supply + Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.
Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 17 fast-access locations, ranging from Baltimore/Washington DC to Boston.
Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensive delivery capabilities, and smarter strategies to help ensure their success and profitability.
For more info, visit our website at www.abcohvacr.com.
Job purpose: To manage and coordinate branch staff and activities to ensure high quality customer service, achieve product sales targets, oversee warehouse operations, and provide accurate and timely deliveries
Requirements:
- Experience: 3+ years branch management in a technical industry; HVAC industry a plus
- Education: high school diploma; Associates Degree or Technical/Vocational School a plus
- Skills and Traits:
- Strong leadership skills
- Excellent communicator
- Well organized
- Team player
- Self motivated
- Ability to motivate staff
- Mechanically inclined/ technical background
- Computer Skills:
- Proficient in Microsoft Suite
- Experience with an ERP system a plus
Key responsibilities and accountabilities:
- Branch Sales and Financial Management
- Work closely with COO and other executives to determine sales targets
- Ensure branch staff is aware of sales targets and review progress toward these goals with staff on a quarterly basis
- Manage and motivate branch staff to meet and strive to exceed sales goals
- Track branch finances to manage expenses
- Personnel Management
- Supervise branch personnel in sales, service, warehouse, delivery, shipping and receiving, inventory-taking, and branch support functions
- Conduct regular staff meetings to
- Communicate objectives and goals
- Foster open communication flow
- Encourage employee suggestions and comments
- Plan and prepare branch staff schedules by assigning employees specific duties to ensure effective utilization of personnel
- Continually review employee skill and knowledge levels
- Identify areas which need improvement and coordinate training efforts
- Conduct timely and objective performance evaluations
- Administer disciplinary process within the branch, including counseling, dispensing oral and written warnings, suspensions, and terminations
- Branch and Warehouse Operations
- Coordinate the daily warehouse staffing and activities, including:
- Shipping
- Receiving
- Sanitation
- Inventory control
- Participate in the development of branch performance standards with regard to:
- Operating loss control
- Compliance with corporate policies and procedures
- Oversee warehouse safety programs to ensure a safe, clean workplace for employees
- Ensure that warehouse personnel have safe, efficient equipment in order to perform stocking, distribution and delivery functions
- Maintain warehouse equipment through preventative maintenance programs
- Ensure all necessary repairs are performed
- Ensure compliance with OSHA, local, and state regulations
- Customer Service
- Lead branch staff in achieving and maintaining a professional and positive rapport with customers by providing the best possible service
- Review and resolve customer issues and complaints regarding service, products, or personnel
- Gauge customer preferences to help determine the focus of sales efforts
- Communication and Reporting
- Complete all required reports in a timely and professional manner, including:
- BMAR Reports
- Refrigerant Inventory Reports
- Copper Inventory Reports
- Attend company-wide team meetings to collaborate with other department members, and to exchange product and sales information