ABCO HVACR Supply + Solutions – Job Listing
Title: Routing Administrator
Reports to: Transportation Manager
Based in: Distribution Center – Middle Village, NY
Hours: 9:00pm to 6:00am (hours may vary during peak time)
Compensation:
- Salary: $15 - 16/hour, depending on experience
- Comprehensive Benefits Package includes:
- Medical insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Disability insurance
- AFLAC Plans for Cancer, Accident, and Hospitalization Coverage
- 401 K with Company Match
- Education Assistance
About ABCO: Established in 1949, ABCO HVACR Supply + Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.
Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 17 fast-access locations, ranging from Baltimore/Washington DC to Boston.
Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensive delivery capabilities, and smarter strategies to help ensure their success and profitability.
For more info, visit our website at www.abcohvacr.com.
Job purpose: To primarily support the Routing department while also providing support to the other functions of the Distribution Center. This will contribute to ABCO’s mission of exceeding customers’ highest expectations by:
- Providing support to the Router and the Routing Department, helping to ensure that ABCO’s Routing functions are being performed in an efficient manner
- Providing support to the Distribution Center, including fielding customer phone calls and inquiries in a professional and courteous manner, as well as communicating any potential issues to the appropriate personnel in order to maintain ABCO’s high level of customer service.
Requirements:
- Experience: At least 2 years administrative experience; Experience in a warehouse or distribution environment a plus
- Education: high school diploma; Associates Degree or Technical/Vocational School a plus
- Skills and traits:
- Attention to detail
- Strong communication skills
- Well organized
- Basic data entry and computer skills
- Ability to understand, record, and communicate material and product information
- Ability to perform multiple, simultaneous tasks in a fast paced environment
- Ability to maintain files
Key responsibilities and accountabilities:
- Routing Department Support
- Organizes the paperwork for delivery routes, reviewing the routes to ensure the paperwork is complete for each route
- Makes copies as necessary
- Assists the Router, as necessary
- Helps Router to maintain and follow the delivery appointment schedule
- Assists Router in coordinating trucking routes for daily deliveries and pick-ups
- Assists Transportation manager and Router in ensuring that ABCO remains compliant with all DOT rules and regulations
- Helps maintain reports and documents required by DOT
- Helps maintain files relating to insurance compliance
- Distribution Center Support
- Maintains and organizes all branch files, folders, and paperwork
- Answers the Distribution Center telephone and greets customers in a professional and courteous manner
- Follows script for proper handling of telephone calls
- Distributes incoming calls to DC staff and monitors line to ensure call is answered in a timely manner
- Communicates all backorders or customer related issues to the appropriate team members in a timely manner
- Assists Transportation Manager with additional activities, as assigned, including:
- Receiving functions
- Shipping functions such as branch transfers and vendor returns
- Data entry
- Position Knowledge and Training
- Maintains thorough and up-to-date knowledge and understanding of SxE functionality for day-to-day functions of the Distribution Center, especially transfers, direct orders, and inventory movement
- Attends all mandated company training programs as directed
- Attends safety meetings and training programs as directed
- Attends training to addresses communications such as email, documentation, and telephone etiquette, on a yearly basis